Your machines know first. Your workflows should too.
SiliCoded connects sensors, machines and people to ServiceNow. Problems on the ground become tracked, assigned work in seconds, and the fix can flow straight back to the device.
Most operations still run on someone noticing.
A motor overheats, a freezer drifts, a disk fills up. Someone spots it, phones someone else, and a ticket appears hours later, if at all. We close that gap by turning real-world signals into tracked work, with the right team, the right priority and a record of every step.
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Sense
IoT & Industry 4.0
Sensors and controllers report what is happening on the floor, in the warehouse or in the field.
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Decide
ServiceNow + AI
Rules and AI on the Now Platform judge what matters, how urgent it is and who should act.
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Act
Workflows + ITCM
The right team gets tracked work, and a command can go straight back to the device.
Start with the problem you have today
Each solution stands on its own. Together they give you one connected platform.
- Run IT better “Requests arrive by email and nobody knows what we own.” Service management, operations and a CMDB you can trust, set up on ServiceNow around how your teams work.
- Stay compliant and secure “Audit season means weeks of chasing spreadsheets.” Governance, risk and compliance with continuous control checks, and security incidents routed into the same workflows.
- Connect your operations “We find out about breakdowns when production stops.” Sensors, machines and sites wired into ServiceNow, so equipment problems become work orders before they become downtime.
- Work smarter with AI “Our agents spend half the day sorting tickets.” AI that classifies, routes and summarises inside the workflow, and spots patterns in your operational data.
Built by SiliCoded
ITCM: the missing link between your devices and ServiceNow
ServiceNow is excellent at managing work, but it was never built to talk to a temperature probe or a PLC. ITCM adds that layer. You define device inputs and outputs on the Now Platform with low-code tools, and every rule lives in one place your team already knows.
- Configure devices without writing integration code
- Logic starts and ends inside ServiceNow
- Two-way: read from devices and send commands back
What “connected” looks like in your industry
The same pattern every time: a signal comes in, the right work goes out.
- Manufacturing SignalVibration spike on pump P-14 OutcomeMaintenance work order raised, spare bearing reserved
- Logistics & supply chain SignalReefer container climbs above 8 °C OutcomeException case opened, carrier and customer notified
- Financial services SignalQuarterly access review fails a control OutcomeRisk issue logged with an owner, due date and evidence
- Public sector SignalCitizen reports a streetlight out OutcomeRequest routed to the field crew, citizen updated on progress
Four ways to work with us
Start small and grow, or bring us in for the whole journey. You work directly with the consultants doing the work.
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2–4 weeks
Proof of concept
A working prototype on your data, so you can decide with evidence instead of slides.
Best when you want proof before committing budget.
Details about Proof of concept -
Fixed scope
Project delivery
Design, build, test and launch, with demos every sprint and training at the end.
Best when the goal is clear and you want it done.
Details about Project delivery -
Monthly
Managed support
We keep your instance healthy, handle upgrades and ship small improvements.
Best when the platform is live and needs care.
Details about Managed support -
Flexible term
Consultants on contract
ServiceNow developers and IoT specialists who join your team, on-site or remote.
Best when your team needs extra hands.
Details about Consultants on contract
Got a process that should run itself?
Tell us where work gets stuck. In a 30-minute call we’ll sketch how it could flow, and whether a proof of concept makes sense.
Book a discovery call